Return and Refund Policy

At Grand Style, we want every piece you own to feel effortless — and every experience with us to feel just as considered as our craftsmanship. Should anything not be quite right, we've made the process of returning or exchanging your order as seamless as possible.

1. Return & Exchange Window

You may request a return or exchange within 30 days of receiving your order — no exceptions to this timeframe.

2. Eligibility

Items must be returned in their original, unworn condition, with all external packaging intact.
The original invoice must accompany the returned item.
Items purchased at a discounted price are eligible for return or exchange under the same conditions.
Made-to-order or customized pieces are final sale and are not eligible for return or exchange.

3. Manufacturing Defects & Shipping Errors

If your return is due to a manufacturing defect or an error on our part — an incorrect item, incorrect size, or damage in transit — you will not bear any shipping costs, whether for the return itself or for the replacement.

4. How to Initiate a Return or Exchange

Reach out to our Customer Care team via Live Chat or our Hotline 15609, quoting your order number and the reason for return.
We will arrange a courier pickup from your address.
Please package the item securely and photograph the sealed parcel before handing it to the courier — this safeguards your claim in the rare event of damage in transit.
All returns are received exclusively at our warehouse; items cannot be dropped off at our retail showrooms.

5. Processing Timeline

Your return will be received at our warehouse within 2–3 business days of pickup.
Your refund or replacement will be processed within one week of the item arriving at our warehouse.

6. Refunds

For standard returns, the shipping fee will be deducted from the refunded amount, with the balance transferred via Vodafone Cash or InstaPay.
For returns resulting from a defect or an error on our part, the full amount will be refunded with no deductions.
For exchanges, your replacement will be dispatched once the returned item has been received and inspected, with the original shipping fee applying (waived in cases of defect or error).

7. Need Help?

Our Customer Care team is here for you via Live Chat or our Hotline 15609.