Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
From 3 to 5 days
Step 1: Visit the Website
Step 2: Go to the Registration Page
Look for a button or link that says “Sign Up,” “Register,” or “Create Account” on the homepage of the website.
Step 3: Fill Out the Registration Form
You will see a page with a form that you need to fill out. The form may include the following fields:
Full Name: Enter your first and last name.
Email Address: Provide the email address you want to use for the account.
Password: Choose a strong password and make sure to remember it.
Confirm Password: Re-enter the password to confirm.
Phone Number: Some websites may ask for your phone number as part of the registration.
Date of Birth: Some websites may ask for your birth date to verify your age.
Address: Enter your address if required.
Step 4: Agree to Terms and Policies
Step 5: Submit the Form
You must call our customer service 15609 or on our email info@grandstyle.com.eg
You will receive an SMS or email within 24 hours of placing your order. You can track the status of your order based on the selected shipping method.
We are shipping worldwide
In most cases, your items will be shipped together in one package. However, if you’ve ordered multiple items that are fulfilled from different locations, they may arrive in separate packages. Rest assured, you will receive tracking information for each shipment.
If you need to swap an item
Returns and Exchanges
Our returns policy allows you to return items within a specified period from the date of delivery. To be eligible for a return, items must be in their original condition, unused, and with all tags attached. Certain products, such as those that are customized or on sale, may not be eligible for return. Please contact our customer service team for assistance with returns and to initiate the process. Shipping fees for returns may apply.
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By call our customer service on 15609
If you entered an incorrect shipping address, please contact our customer service team as soon as possible. If the order hasn’t been shipped yet, we can update the address for you. However, once the order has been processed and shipped, we may not be able to make changes. In such cases, you may need to wait for the package to be returned to us before we can assist with redelivery. Please double-check your details before submitting your order to avoid any issues.
Once an order has been submitted, it is processed quickly to ensure timely shipping, so we are unable to make changes or cancellations after the order is confirmed. However, if you contact our customer service team immediately after placing the order, we may be able to assist you depending on the status of your order. Please reach out as soon as possible for assistance.
Yes, you can pre-order an item that is currently sold out, if the option is available. Pre-ordering allows you to secure the item as soon as it becomes available. Once your pre-order is confirmed, you will receive an update on the estimated restock date and when your order will be shipped. Please check the product page for pre-order availability or contact our customer service team for more details.