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Common queries answered

Frequently asked Questions

Our returns policy allows you to return items within a specified period from the date of delivery. To be eligible for a return, items must be in their original condition, unused, and with all tags attached. Certain products, such as those that are customized or on sale, may not be eligible for return. Please contact our customer service team for assistance with returns and to initiate the process. Shipping fees for returns may apply.

If you entered an incorrect shipping address, please contact our customer service team as soon as possible. If the order hasn’t been shipped yet, we can update the address for you. However, once the order has been processed and shipped, we may not be able to make changes. In such cases, you may need to wait for the package to be returned to us before we can assist with redelivery. Please double-check your details before submitting your order to avoid any issues.

You will receive an SMS or email within 24 hours of placing your order. You can track the status of your order based on the selected shipping method.

By call our customer service on 15609

If you entered an incorrect shipping address, please contact our customer service team as soon as possible. If the order hasn’t been shipped yet, we can update the address for you. However, once the order has been processed and shipped, we may not be able to make changes. In such cases, you may need to wait for the package to be returned to us before we can assist with redelivery. Please double-check your details before submitting your order to avoid any issues.

We are shipping worldwide

In most cases, your items will be shipped together in one package. However, if you’ve ordered multiple items that are fulfilled from different locations, they may arrive in separate packages. Rest assured, you will receive tracking information for each shipment.

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On all orders above 2000 EGP

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