المساعدة
فريقنا موجود دائمًا لمساعدتك.
الإجابة على استفسارات الشراء الشائعة
الطلبات والشحن
Orders typically arrive within 3 to 5 business days after confirmation.
You can create an account by clicking on the “Sign Up” button at the top of our website and filling in the required information.
To change your shipping address, go to My Account > Addresses, or contact our support team before your order is shipped.
Once your order is shipped, you will receive a tracking number via email. You can also view your order status in My Account > Orders.
Currently, we ship within Egypt only. For international inquiries, please contact support.
Most orders are shipped in one package. However, depending on item availability or warehouse location, items may arrive separately.
إذا كنت بحاجة إلى تبديل عنصر
الاستبدال و الاسترجاع
We accept returns within 14 days of delivery for unused items in their original packaging. Please visit our Returns Page for full instructions.
Please contact our customer support within 48 hours of receiving your order. We’ll arrange a replacement or refund promptly.
Take clear photos of the damaged item and packaging, then reach out to our support team. We’ll assist with a replacement or refund.
Once your return is approved, our team will provide you with the correct return address and instructions via email.
You can reach our support team via:
📞 Phone: 15609
📧 Email: معلومات عنا
Or via the اتصل بنا form on our website.
Please contact us immediately. If the order hasn’t shipped, we’ll update it. If it’s already on its way, we’ll Orders can only be changed or canceled within 2 hours of placing them. Contact support as soon as possible for assistance.do our best to help reroute it.
Orders can only be changed or canceled within 2 hours of placing them. Contact support as soon as possible for assistance.
Yes! For select items, you may see a “Pre-Order” option. If unavailable, please contact us to request availability updates.